AYR ART, INC.

Returns & Refunds

Effective October 5, 2026. This policy applies to new purchases from Ayr Art, Inc. through Ayr Art, Ayr Gallery and Melissa Ayr. It does not retroactively change the terms of earlier orders. Independent galleries have their own policies.

Buying with confidence

Ayr Art, Inc. operates Ayr Art and Ayr Gallery. We want you to understand your options before purchasing. Contact hello@ayrart.ai with your order number and a description of your request. Please obtain return instructions before shipping anything back. Our business mailing address is not an authorized artwork or Printful return destination.

Original artworks

For a standard original artwork, you may request a return within seven calendar days of delivery. After we provide return instructions, send the artwork within seven calendar days. It must be in its original condition, with any accompanying certificate and accessories, and packed securely. You are responsible for insured return shipping for a change-of-mind return.

After receipt and inspection, we will refund the artwork price and applicable item tax to the original payment method. Separately charged outbound shipping is not refunded for a change-of-mind return unless required by law. We do not charge a restocking fee. We will explain any condition issue before deciding the remedy; normal inspection and rights required by law remain protected.

To cancel before dispatch, contact us immediately. Once we confirm cancellation before dispatch, we will refund the amounts collected. If the artwork has already shipped, use the return process instead. Sending a cancellation request is not itself confirmation that shipment has stopped.

Prints produced to order

Please confirm dimensions, substrate and framing before purchasing. Prints are produced to order. We do not offer voluntary returns or exchanges for a change of mind or an incorrect option selected by the buyer after production starts, except where applicable law gives you those rights.

You may request cancellation immediately after ordering. We will check the fulfillment status. If cancellation is confirmed before fulfillment begins, we will refund the amounts collected. Once fulfillment begins, voluntary cancellation may no longer be available. A request is not a confirmed cancellation, and cancellation with a fulfillment provider does not itself refund your payment to Ayr Art.

Damage, defects, incorrect orders and lost shipments

If your artwork or print arrives damaged, defective, or different from the order, contact us promptly with your order number and photos of the item and packaging where available. Keep the packaging until we provide instructions. We recommend reporting original artwork issues within seven days so we can investigate promptly; this request does not waive legal rights.

For prints, contact us as soon as possible so we can submit eligible supplier claims within thirty days of delivery, or the estimated delivery date for a parcel that did not arrive. We will assess the issue and arrange an appropriate replacement, repair or refund. An original may be unique and cannot necessarily be replaced. We will pay authorized return or replacement costs for damage, defects or our error. Do not ship a damaged print to Printful unless we specifically instruct you to do so.

If you provided an incorrect delivery address, contact us immediately. We will check whether it can be corrected. If a shipment must be sent again because of an incorrect address you provided, any additional charge will be disclosed for your approval first.

Refunds and your rights

Approved refunds go to the original payment method. We will initiate them within five business days of completing the necessary inspection or approving the claim. Your payment provider may take additional time to post the credit. We will confirm the amount and refund status; a submitted request is not a completed refund.

These voluntary policies do not limit cancellation, withdrawal, defect or other consumer rights provided by applicable law. Separate, clearly disclosed agreements may apply to commissions or personalized work, subject to those rights. A print made after an order is received is not necessarily legally personalized merely because a buyer selects standard size or framing options.